FAQ
Frequently asked questions about GitProductivity.
Frequently Asked Questions
Find answers to the most common questions about GitProductivity.
General Questions
What is GitProductivity?
GitProductivity is an AI-powered developer analytics platform that helps engineering teams measure real productivity by analyzing git metadata. Unlike simple commit counters, we estimate actual work delivered in workdays, giving you accurate insights into your team's performance.
How does workday estimation work?
We analyze multiple factors to estimate work delivered:
- Code complexity: Lines changed, file types, code structure
- Commit patterns: Frequency, timing, message patterns
- Historical data: Team benchmarks and industry standards
- File changes: Modified, added, deleted files
Our algorithm is continuously refined based on research and customer feedback.
What Git providers do you support?
We support:
- GitHub (including GitHub Enterprise)
- GitLab (including GitLab Self-Managed)
- Bitbucket Cloud
- Bitbucket Server
Is my data secure?
Absolutely. We take security seriously:
- Encryption: All data encrypted at rest and in transit
- No code storage: We only analyze metadata, never store code
- SOC 2 compliant: Regular security audits
- GDPR compliant: Full data privacy compliance
- Access controls: Role-based access management
Pricing
Do you offer a free trial?
Yes! We offer:
- Free plan: Up to 3 developers
- 14-day trial: All paid features, no credit card required
How much does it cost?
Our pricing starts at $29/month for teams. Visit our pricing page for details.
Can I change plans anytime?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect immediately.
Technical Questions
What data do you collect?
We collect only git metadata:
- Commit messages and timestamps
- File changes (additions, deletions, modifications)
- Pull/merge request data
- Branch information
- Developer attribution
We never collect or store the actual content of your code files.
How long does setup take?
Most teams complete setup in 5-10 minutes. After connecting repositories, initial analysis typically takes 10-30 minutes depending on repository size.
Can I use self-hosted repositories?
Yes! We support:
- GitHub Enterprise
- GitLab Self-Managed
- Bitbucket Server
See our Self-Hosted documentation for details.
How often is data updated?
Data is refreshed:
- Real-time: New commits trigger updates within minutes
- Daily: Full analysis runs every 24 hours
- On-demand: Manual refresh available in dashboard
Integrations
Do you integrate with Slack?
Not yet, but it's on our roadmap. Sign up for updates to be notified when it's available.
Can I use the API?
Yes! We offer a full REST API for custom integrations. See our API Reference.
Do you support SSO/SAML?
SSO is available on Enterprise plans. Contact us for details.
Privacy & Data
Who can see my data?
- You: Full access to your organization's data
- Your team: Based on role-based access controls
- Us: Only as needed for service provision (support, etc.)
We never sell or share your data with third parties.
Can I delete my data?
Yes, you can delete all data at any time from your account settings. Data deletion is permanent.
Where is data stored?
- Cloud: Data stored in AWS (US/EU regions available)
- Self-hosted: Data stays on your infrastructure
Troubleshooting
Why isn't my repository syncing?
Common reasons:
- Insufficient permissions: Check repository access
- Repository is empty: We need commit history
- Rate limiting: Wait and try again
- Network issues: Check firewall settings
See our Troubleshooting guide for detailed help.
The data looks incorrect?
Check these settings:
- Commits are properly attributed
- No automated commits (dependabot) skewing results
- Correct date range selected
Need more help?
Contact our support team:
- Email: support@gitproductivity.com
- Response time: Usually within 24 hours